| Descriptors |
- Understand local referral pathways and formulate strategies to minimise unnecessary attendances and optimise access for true emergencies.
- Understand and actively manage the primary/secondary care interface with a strategy for interacting with referral sources and training to optimise resource utilisation.
- Use highly developed consultation skills efficiently to manage busy clinics whilst managing patient expectations.
- Assist with decision-making where there are cognitive impairment barriers, employing Independent Mental Capacity Advocacy (IMCA) services or equivalent if necessary.
- Understand how culture or religious beliefs can affect patients’ decision making and needs, and communicate these effectively to the team.
- Be sensitive to social situations and the impact these may be having on the patient, their carers and their disease.
- Understand when information must be shared more widely with schools, carers, police, etc. and understand the responsibilities and implications of sharing information.
- Receive and respond to communications in complex or challenging situations.
- Give specialist advice to non-ophthalmic specialists.
- Liaise and mutually support colleagues from other special interest areas, providing prompt, appropriate and structure handover.
- Obtain results for investigations undertaken in the urgent eye clinic setting and hand them over to the practitioner responsible for on-going care.
- Promote professional values within the team.
- Work as a collaborative member of a team, respecting differences of opinion
- Accept constructive and appropriately framed criticism.
- Support colleagues.
- Be an advocate for patients.
- Manage significant events and complaints, including writing formal reports.
- Understand and follow local policies in response to complaints.
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