Apply management and team working skills appropriately, including in complex, dynamic situations.

Domain of Clinical Practice Patient Management
Level Level 4
Special Interest Area Oculoplastics and Orbit
Code OO4.3
Descriptors
  • Use highly developed consultation skills efficiently to manage busy clinics whilst managing patient expectations.  
  • Assist with decision-making where there are cognitive impairment barriers, employing Independent Mental Capacity Advocate (IMCA) services or equivalent if necessary. 
  • Understand how culture or religious beliefs can affect patients’ decision-making and needs, and communicate these effectively to the team.  
  • Be sensitive to social situations and the impact these may be having on the patient, their carers and their disease. 
  • Understand when information must be shared more widely with schools, carers, police, etc. and understand the responsibilities and implications of sharing information. 
  • Receive and respond to communications in complex or challenging situations. 
  • Give specialist advice to non-oculoplastic specialists. 
  • Liaises and support colleagues from other special interest areas, particularly cornea and ocular surface disease, to optimise patient care. 
  • Promote professional values within the team. 
  • Work as a collaborative member of a team, respecting differences of opinion. 
  • Accept constructive and appropriately framed criticism. 
  • Support colleagues. 
  • Be an advocate for patients. 
  • Manage significant events and complaints, including writing formal reports. 
  • Understand and follow local policies in response to complaints. 
Method of Assessment
Other information