| Descriptors |
- Use highly developed consultation skills efficiently to manage busy clinics whilst managing patient expectations.
- Assist with decision-making where there are cognitive impairment barriers, employing Independent Mental Capacity Advocacy (IMCA) services or equivalent if necessary.
- Understand how culture or religious beliefs can affect patients’ decision-making and needs, and communicate these effectively to the team.
- Be sensitive to social situations and the impact these may be having on the patient, their carers and their disease.
- Understand when information must be shared more widely with schools, carers, police, etc. and understand the responsibilities and implications of sharing information.
- Be aware of local/national patient support groups and signpost patients and carers to these as appropriate.
- Receive and respond to communications in complex or challenging situations.
- Give specialist advice to non-medical retinal specialists.
- Liaise and support colleagues from other subspecialties, particularly vitreoretinal surgery, to optimise patient care, when co-management is required.
- Promote professional values within the team.
- Work as a collaborative member of a team, respecting differences of opinion.
- Understand the complexities of running a specialty service including the involvement of non-medical practitioners and virtual clinics.
- Understand how to perform a root cause analysis, e.g. if there is an outbreak of endophthalmitis.
- Accept constructive and appropriately framed criticism.
- Support colleagues.
- Be an advocate for patients.
- Refer patients when appropriate to eye clinic liaison officers.
- Manage significant events and complaints, including writing formal reports.
- Understand and follow local policies in response to complaints.
|